Login/Register

Return, Refund & Cancellation Policy

Effective Date: 08-June-2025
Last Updated: 26-July-2026

At Avani Enterprises, we are committed to delivering high-quality products and ensuring customer satisfaction. We take every precaution to ensure that our products are carefully packed and delivered in excellent condition. This Return, Refund & Cancellation Policy explains the conditions under which cancellations, returns, replacements, and refunds are processed.

By placing an order through https://theavanienterprises.com/, you agree to the terms outlined below.

1. Order Cancellation

Before Shipment

Orders may be cancelled only before they have been dispatched from our warehouse.

To request a cancellation, please contact our customer support team as soon as possible with your order details.

If your order has not yet been shipped, a full refund will be initiated to your original payment method.

After Shipment

Once an order has been dispatched, it cannot be cancelled.

2. Return Policy

As our products are food items, we generally do not accept returns after delivery due to food safety and hygiene standards.

However, returns or replacements may be accepted under the following circumstances:

  • You received the wrong product.

  • The product arrived damaged or tampered with.

  • The product is defective upon delivery.

  • The item received does not match your order.

To be eligible for a return or replacement:

  • You must notify us within 48 hours of receiving your order.

  • The product must be unused, unopened, and in its original packaging.

  • Clear photographs of the product, packaging, and shipping label may be required for verification.

Once your request is reviewed, our team will contact you with the next steps.

3. Non-Returnable Products

For health, hygiene, and food safety reasons, we cannot accept returns in the following cases:

  • Opened or used food products.

  • Products that have been consumed or partially consumed.

  • Products without their original packaging.

  • Products damaged due to improper storage or handling after delivery.

  • Return requests made after the specified reporting period.

  • Products purchased during clearance or promotional sales, unless they were damaged or incorrectly delivered.

4. Refund Policy

Refunds are processed only after the return request has been reviewed and approved by our team.

If your refund request is approved:

  • The refund will be initiated to your original payment method.

  • Shipping charges, if applicable, are non-refundable unless the error occurred on our part.

  • Refund processing may take 5–10 business days, depending on your bank or payment provider.

5. Replacement Policy

If you receive:

  • A damaged product,

  • An incorrect product,

  • A defective product,

we may offer a replacement instead of a refund, subject to product availability.

If the same product is unavailable, we will process a full refund.

6. Damaged or Tampered Deliveries

If your package appears damaged, opened, or tampered with at the time of delivery, we recommend that you:

  • Refuse to accept the package, if possible.

  • Take clear photographs of the package.

  • Contact our customer support within 24 hours.

This allows us to investigate the issue promptly with our delivery partners and provide an appropriate resolution.

7. Refund Processing Time

Once your refund request has been approved:

  • Refunds are generally initiated within 3–5 business days.

  • Depending on your bank or payment provider, it may take an additional 5–10 business days for the amount to reflect in your account.

Refund processing times may vary depending on your payment method and financial institution.

8. Refund Method

All approved refunds will be credited only to the original payment method used to place the order.

For security and fraud prevention purposes, Avani Enterprises does not process cash refunds or transfer refunds to alternate bank accounts, UPI IDs, digital wallets, or any payment method other than the one used for the original transaction.

If you experience any delay or issue in receiving your refund after it has been initiated, please contact our customer support team. We will coordinate with our payment gateway provider to help resolve the matter as quickly as possible.

9. Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information at the time of placing an order.

Avani Enterprises shall not be responsible for delivery delays or failed deliveries resulting from incorrect or incomplete address details provided by the customer.

If an order is returned to us due to an incorrect address, failed delivery attempts, or customer unavailability, additional shipping charges may apply for re-dispatching the order.

10. How to Request a Return, Replacement, or Refund

To initiate a return, replacement, or refund request, please contact our customer support team with the following information:

  • Order Number

  • Full Name

  • Registered Email Address

  • Contact Number

  • Reason for the request

  • Clear photographs of the product and packaging (if applicable)

Our support team will review your request and respond as soon as possible.

11. Contact Us

If you have any questions regarding returns, refunds, replacements, or cancellations, please contact us:

Avani Enterprises

Website: https://theavanienterprises.com/

Email: sales@theavanienterprises.com

Phone: +91 9611535025

 

12. Policy Updates

Avani Enterprises reserves the right to modify or update this Return, Refund & Cancellation Policy at any time without prior notice.

 

0